
Revamping Dealer Education: What's New in 2025?
The National Independent Automobile Dealers Association (NIADA) is bringing back its Certified Master Dealer (CMD) program in 2025, tasked with enhancing the education of auto dealers across America. Known for its comprehensive training, the program will present two sessions after a hiatus since 2019. This announcement stands as a testament to NIADA's commitment to uplift retail and buy here-pay here (BHPH) dealers.
Tailored Learning for Retail and BHPH
The newly revived CMD program sets itself apart by personalizing training sessions for retail and BHPH dealers, offering unparalleled insights into the nuances of each dealership type. Graduates like Donald Sullivan Jr., a revered CMD and the National Quality Dealer, emphasize the unique value this certification adds to one's dealership career. "Being a CMD really puts you on the map," asserting the program’s exclusivity in the current market landscape.
Actionable Skills and Targeted Knowledge for Dealers
This 3½-day retail CMD class in Atlanta will cover a broad spectrum of dealership operations including inventory management, customer acquisition, and employee management, ensuring dealers leave with a tailored action plan. Similarly, the BHPH course in Irving, Texas, offers BHPH-specific training over four days, focusing intensely on underwriting, collections, and dealership accounting.
The Impact of CMD Training on Dealers
Participants have repeatedly highlighted the CMD program's impact on understanding market trends, enhancing compliance, and building leadership skills. Otto Hahne, a 2019 CMD alumnus, believes the program has markedly elevated his quality as a dealer through extensive education and compliance training. The knowledge imparted helps dealers thrive in a competitive environment, positioning them for success.
Unique Benefits of the CMD Program
For dealership owners and general managers aiming to sharpen operational efficiency, the CMD program is an invaluable asset. By presenting practical insights and techniques from field experts, dealers are equipped with strategies to navigate challenges and optimize dealership performance. The program’s specific attention to updated market conditions and customer experience augments a dealer’s capability to thrive in the industry.
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