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Transforming the Car Buying Experience with Concierge Services
Cerritos Auto Square, located in Cerritos, California, has introduced an innovative free concierge service designed specifically for car shoppers. Declaring itself as 'America’s largest auto mall,' this retail center aims to streamline the car purchasing process, making it easier and more enjoyable for consumers.
Why the Concierge Service Matters
As many consumers know, buying a car can often feel overwhelming. Reed Amiri, president of Cerritos Auto Square, highlighted the hassles involved in sorting through numerous vehicles and reviews. He stated, "We know buying a car is a lot of work and often an uphill battle, and many people don’t have the time to sort through hundreds of car pages and reviews." By launching this concierge service, Cerritos Auto Square addresses these pain points directly, helping customers navigate the complexities of car buying.
What to Expect from the Service
When shoppers reach out to the concierge service, they will be paired with a representative who’s dedicated to assisting them throughout the process. Not only will the concierges help answer questions regarding financing and trading in vehicles, but they will also assist in negotiating better prices. This personal touch sets Cerritos Auto Square apart, emphasizing their commitment to customer service without applying any sales pressure, ensuring that callers can feel comfortable whether they decide to purchase a car or not.
The Impact of Scale on Customer Service
One unique advantage Cerritos Auto Square holds over other car dealerships is its size. With 24 different dealerships operating under one roof, it can offer competitive prices due to economies of scale. Amiri suggests that larger dealerships can provide a higher level of service, stating, "Only the largest auto mall in America could afford a free concierge department for all car shoppers." This perspective can reassure consumers worried about the often negative reputations that some car dealerships hold.
A Model for Future Dealership Services
The introduction of the concierge service by Cerritos Auto Square represents a forward-thinking approach to car sales, one that other dealerships may take cues from in the future. By prioritizing personalized customer service and alleviating common stresses involved in car buying, this initiative could set a new standard for customer interactions in the automotive industry.
Call to Action: Explore the Benefits of the Concierge Service
If you're in the market for a new car or simply want someone to guide you through the process, consider reaching out to Cerritos Auto Square's new concierge service. With no obligation to purchase, this could be the stress-free solution you’ve been looking for. Embrace the opportunity to make your next car buying experience as smooth and enjoyable as possible!
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