
GoTo Launches Innovative AI Communications Platform for Automotive Dealerships
In an era where customer expectations are continuously evolving, GoTo has unveiled a new version of its AI-powered communications platform, purpose-built specifically for automotive dealerships. The GoTo Connect for Automotive aims to redefine how dealerships interact with customers, integrating essential functions into a single, seamless platform.
Bridging the Communication Gap
The ever-changing landscape of customer service demands that dealerships employ technology that not only meets current expectations but exceeds them. Damon Covey, General Manager of Unified Communication and Collaboration at GoTo, highlighted the urgency of the need for multi-channel communication, stating, “Now more than ever, customers require their service and support communications to be available across a variety of channels, including text and web chat.” GoTo Connect for Automotive is designed to close historical gaps in automotive communication, enabling customers to reach dealerships in ways that suit their preferences.
Comprehensive Suite of Features
GoTo Connect for Automotive provides dealerships with a broad array of features tailored to optimize their operations. This includes:
- CRM Integrations: The platform seamlessly integrates with leading automotive CRMs such as VinSolutions, CDK, and Tekion. This facilitates personalized customer interactions throughout the entire dealership lifecycle—from initial contact to service retention.
- Omnichannel Communications: By supporting a variety of communication channels, the platform enables customers to connect through their preferred medium, ensuring a consistent customer experience. A centralized inbox enhances team collaboration across departments.
- Real-Time Analytics: With advanced, pre-built reporting dashboards, dealerships can track performance across multiple locations, allowing for efficient resource allocation and operational improvements.
- AI Insights: Leveraging AI-generated insights, dealership employees can enhance the customer journey and ultimately drive revenue, streamlining operations while maintaining a focus on personalized service.
Real-World Impact and Adaptability
The practical applications of GoTo Connect have already been recognized by dealership leaders. Bob Calabrese, Client Relations Director at Ewing Automotive Group, stated, “If you want to be relevant as a dealership, then you really have to embrace technology.” His sentiments reflect a broader truth in the automotive industry: the necessity for modernization to keep pace with customer expectations. The ability to communicate safely through preferred channels, like text messaging, safeguards customer data while improving engagement.
Future Trajectory of Automotive Communication Technology
As the automotive market continues to evolve, the role of AI-powered communications tools will likely become increasingly central to dealership operations. Emerging technologies, such as AI-driven customer engagement platforms from other providers like Dialpad, demonstrate the industry's commitment to fostering better customer relationships through tailored experiences and enhanced communication methodologies.
In a competitive landscape, adaptability to technological advancements will serve as a key differentiator. As more dealerships implement AI-driven solutions, the potential for improved operations, revenue growth, and customer satisfaction is profound.
Final Thoughts
As technology continues to shape how businesses operate, dealerships have a unique opportunity to reposition themselves in the marketplace by embracing modern communication solutions like GoTo Connect for Automotive. By doing so, they can not only meet but anticipate customer needs, ultimately leading to happier customers and increased sales.
Now is the perfect time for dealership owners and GMs to explore how AI communications platforms can elevate their operations. Don’t miss the chance to transform your dealership experience!
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