
GoDaddy Survey Highlights Digital Urgency for Small Businesses
In today's fast-paced online-driven marketplace, small businesses, including auto dealerships, are being urged to prioritize their online presence to capture the attention of Gen Z and millennial customers. A recent survey by GoDaddy reveals that a substantial 80% of these younger consumers research small businesses online prior to their first purchase. This reality underscores the vital importance of having an updated and credible online profile.
Why Online Reviews and Website Content Matter
The GoDaddy survey notes that over half of Gen Z and millennials are put off by businesses that lack reviews, while 36.5% won't shop if their preferred payment method isn't available. Moreover, having incomplete contact information and an "About Us" page are significant deterrents for these groups. These insights signal that auto dealerships must ensure their digital platforms are complete and responsive to customer expectations to not only draw in but also retain these tech-savvy customers.
Looking Ahead: Prioritizing Digital Engagement
To keep pace with evolving consumer expectations, GoDaddy advises that businesses must frequently update their social media platforms and maintain an active online store to enhance credibility. Moreover, there's a strong consensus among Gen Z and millennials that regular social media updates significantly influence their trust in a brand. Consequentially, auto dealerships should invest time and resources into building an engaging digital footprint to sustain growth and customer loyalty.
Diverse Social Media Preferences Across Generations
Although Gen Z and millennials both assert the necessity of a business's presence on social media, they diverge on which platforms are essential, with Instagram being a favorite among Gen Z. Despite these differences, the consensus is clear: a well-managed social media presence is non-negotiable for engaging younger audiences. Auto dealerships can leverage these insights to tailor their social media strategies effectively.
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