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Auto Dealers' Trainer & Recruiters News

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December 01.2024

2 Minutes Read

Boost Your Dealership's Customer Engagement with Dealer eBDC's Cutting-Edge BDC Program

BDC program representation on magazine cover with diverse auto professionals.

Revolutionizing Automotive Dealership Operations with eBDC's Outbound BDC Program

In a game-changing move for automotive dealerships, Dealer eBDC Corp. has unveiled its Outbound Service BDC program, designed specifically for Canadian dealers of all brands. This innovative program is set to transform how dealerships engage with their extensive customer database, offering a hands-free approach to maintaining and expanding their customer base without the need for additional personnel or training.

Unique Benefits of the Outbound BDC Program

Dealer eBDC's new program is tailored to recapture lost customers and retain existing ones through an automated yet personalized outreach strategy. By utilizing the dealership's Database Management System (DMS) and service history, the program allows for seamless communication with consumers, effectively acting as a dedicated in-house team at a fraction of the traditional cost. As Shawn Larkin, CEO of Dealer eBDC, highlights, the program is crafted to work as if the dealership had a fully staffed and trained Service BDC team focused solely on outbound campaigns.

Future Predictions and Emerging Opportunities

Looking ahead, the adoption of such technological solutions in the automotive industry is poised to grow significantly. The ease and cost-effectiveness of the Dealer eBDC Outbound Service BDC program suggest a future where dealerships can compete more effectively with the aftermarket services and manage customer retention with increased efficiency. This trend could redefine how dealerships approach customer engagement, leading to more sustainable business models and potentially increasing profitability and customer loyalty.

Why This Matters for Dealership Owners and GMs

For dealership owners and general managers, understanding and implementing Dealer eBDC’s Outbound Service BDC program can offer critical competitive advantages. It reduces reliance on traditional customer retention methods, which are often costly and less effective. By using this program, dealers can ensure they remain at the forefront of service excellence and client satisfaction, which are crucial in today's competitive market. Incorporating such advanced tools not only promises efficiency but also equips dealerships with the agility needed to adapt to changes ahead.

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Larry J. Feldman is a 30-year veteran of the auto industry, having been an award-winning Cadillac Salesperson, General Manager, and Dealer Principal. He has owned and operated Career Changers USA since 2012. Larry was also a keynote speaker at AGWS's 15th anniversary meeting, a leader in the auto warranty sector.

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Boost Your Dealership's Customer Engagement with Dealer eBDC's Cutting-Edge BDC Program

Revolutionizing Automotive Dealership Operations with eBDC's Outbound BDC Program

Unique Benefits of the Outbound BDC Program

Future Predictions and Emerging Opportunities

Why This Matters for Dealership Owners and GMs

COMPANY

(215) 407-5174

AVAILABLE FROM 8AM - 5PM

City, State

32 Tanyard Rd, Richboro, Pennsylvania, 18954, United States

ABOUT US

Terms of Service

Privacy Policy

Core Modal Title

32 Tanyard Rd, Richboro, Pennsylvania, 18954,
United States